Return of The Stars Queensland casino licence delayed after governance concerns

On-site loyalty memberships are activated during a single visit after completing the application and validating identification.
Queensland’s Casino Control Act 1982 was amended in March 2024 to include specific measures to minimise gambling harm and prevent money laundering. The Star Brisbane Casino maintains ongoing customer due diligence obligations under the AML/CTF Act. Customers are advised not to commit funds that are required for immediate use until verification what is a pokie in australia confirmed. Where manual review is required, the process may take up to 24 to 72 hours.
The Office of Liquor and Gaming Regulation has developed the Gaming guideline on information sharing about gambling exclusions to help casinos comply with this requirement. Queries relating to personal information handling may be directed to the privacy contact details set out in the Privacy Policy. BetStop is Australia’s national self-exclusion register for licensed bookmakers. Customer information may be reviewed or updated at any point during the account relationship, particularly where changes in account activity or risk profile occur. If a customer is unable to complete online verification, the customer may be directed to submit a photograph of themselves holding an accepted identity document.
This policy sets out the identity verification requirements that apply to all customers of The Star Brisbane Casino. This policy is reviewed periodically to ensure it remains consistent with applicable Queensland and Commonwealth gambling laws, regulatory guidance, and harm minimisation standards. Complaints will be handled in accordance with the venue’s complaints procedure and applicable regulatory requirements. Gambling-related communications issued by or on behalf of The Star Brisbane Casino are required to comply with applicable advertising standards.
This document outlines the responsible gaming obligations and harm minimisation procedures at The Star Brisbane Casino. Furthermore, we connect patrons to external support organizations, ensuring they have access to professional help if they need it. We offer options for setting deposit limits, which enable patrons to control their spending according to their personal budgets.
Membership in The Star's rewards club, while optional, requires completion of a registration form at the membership desk and identity verification. The Destination Brisbane Consortium is not subject to ongoing disciplinary sanctions affecting the current licence. The Office of Liquor and Gaming Regulation (OLGR) issues the casino licence on behalf of the Queensland Government pursuant to the Casino Control Act 1982 (Qld). The reforms also strengthen inspectors’ powers and allow them to interview minors and excluded people found on casino premises.
The Star Brisbane Casino is required under Queensland gambling law and applicable national standards to implement harm minimisation measures. This policy applies to all persons who gamble at The Star Brisbane Casino, whether in person or through any service channel operated by or on behalf of the venue. This includes signage throughout our venue and access to resources that guide patrons toward healthier gambling habits. Star Entertainment has been dealt another blow after the manager who oversees its casino licences backpedalled on a recommendation to hand back control of the Queensland venues to the Bruce Mathieson jnr-led business. Failure to complete identity verification will result in restricted account access. Customers who have not completed identity verification will not be able to access account functions or transact until the process is finalised.
This requirement is established by law and is not subject to exception. This restriction applies to all online gambling transactions and is a mandatory legal requirement, not a discretionary policy. Our objective is to ensure that every patron enjoys their time with us while recognizing the importance of moderation and personal responsibility. Our staff is trained to identify signs of problematic gambling behavior and to intervene if necessary, providing support when patrons show signs of distress or when their gambling patterns indicate a need for assistance. Frequent events and promotional activities are available to encourage repeat visits. The venue offers a significant range of gaming positions, combining electronic gaming machines and table games. Patrons must be 18 years of age or older, and only one account per patron is permitted.
Persons who are concerned about their own gambling or the gambling behaviour of someone they know are encouraged to contact any of the above services. These services are independent of The Star Brisbane Casino and are provided free of charge. These standards prohibit representations that gambling is a reliable source of income or a solution to financial problems. Online gambling services in Australia are additionally subject to the Interactive Gambling Act 2001 (IGA), administered at the Commonwealth level by the Australian Communications and Media Authority (ACMA).